Technical Support

Providing support for engineering and CAD applications requires knowledge. An individual answering multiple phones lines searching for an answer to your question in a database is not how support for complicated products should be handled.

MJM Co. has been providing both on-site and remote support solutions for the top engineering firms in the world as well as smaller firms with one or two users. We provide real-time support, utilizing over 10 years of engineering experience and CAD use.

We offer database tracking of issues and resolutions for each client. This enables the company the ability to create a knowledge base for its employees utilizing projects they are familiar with and a frame of reference of the individuals involved. It opens the lines of communication between users and will lead to greater understanding of the software.

MJM Consulting has saved our clients hours of lost work time and thousands of dollars by providing technical support for issues as they arise.

MJM Consulting is an integral part of the WCI Cadd Team. The services MJM offers provides me a single point of contact for configuration, training, and support of our Bentley products. When I refer a technical support issue to Mike, his response times are very satisfying. I know if something does come up, I’m not going to have to wait and lose production time. I feel the relationship we have with Mike, as well as his knowledge and expertise, allows him to better understand our needs and to make recommendations that give us better control of our working environment and make us more productive. -E.Beasley, Wlson & Company